FAQ

1 . What is Travel Waiver?
Travel Waiver insures that your cancellation is protected, provide to an online generated certificate.

2 . Who can use Travel Waiver?
Travel Waiver does not put any limitation on using its service. Any one can use travel waiver.

3 . How much does the cancellation protection cost?
The premium varies depending on the level of protection you want. You can calculate your cost by using the calculator on the website.

4 . Why should I take out cancellation protection?
As the costs of cancellation usually is the same as the price for the whole journey or arrangement you do not have to worry about a financial loss in case you become seriously ill or that something else happens that prevents your trip.

5 . What kind of cover is included?
The cancellation protection covers airline tickets, hotel nights, travel packages, concerts, football games, camping fees, vacation homes, theatre and much more. Compensation is paid for those expenses not reimbursed according to the cancellation rules. For the full validity and scope, we refer to our terms and conditions.

PROTECTION GOLD:

No limitation, regardless of reason we will replace you your cost up to a total of US$1000.

PROTECTION STANDARD:

If you must cancel your trip due to acute illness, accident or any close relative (such as in-laws, swear children, sister, brother, step-parents, step-siblings and grandparents and grandchildren) to you becomes seriously ill or suffer accidents.

ZERO DEDUCTION:

Excess coverage -  if you already have an insurance but want to avoid the cost of the deductible we pay the difference of what your insurance gives you and what your trip cost.

6 . Are there deductions for excess?
For Protection Gold and Standard the excess amount is U.S. $ 50 per person.

7 . Are there any exceptions and limitations?
Compensation is not paid if the organizer cancels the trip or event, and compensation is paid from other sources. For a complete set of exceptions and limitations we refer to our terms and conditions.

PROTECTION GOLD:

No exceptions, however you are only entitled to three (3) claims per calendar year, this is a measurement to avoid misuse of this protection.

PROTECTION STANDARD:

Cancellation protection does not cover,

- In cases where the cancellation is carried out due to changes in travel plans.

- When the cause or the disease was known when the cancellation protection was signed

- Upon bankruptcy, war or natural disaster.

- If the reason for cancellation is due required documents are missing or are not complete, such as passports, visas, and vaccination certificates or similar.

- Incomplete documentation / claim form.

ZERO DEDUCTION:

Expenses which cant derive from excess costs.

8 . Is there any monetary limitation on the coverage?
PROTECTION GOLD:

Cancellation or curtailment charges up to a total amount of US$1000

PROTECTION STANDARD:

Cancellation or curtailment charges up to a total amount of US$1000

ZERO DEDUCTION:

Cancellation or curtailment charges up to a total amount of US$300

9 . What documentation is required for cancellations?
PROTECTION GOLD:

No documentation other than the claim form and cancellation confirmation from airline / travel agent / trip organizer.

PROTECTION STANDARD:

In addition to cancellation confirmation from airline / travel agent / trip organizer also a valid medical certificate must be sent with the claim form, this must be received no later than 7 working days of cancellation.

ZERO DEDUCTION:

Claim form and proof from insurance company or refunding party.

10 . Where do I turn if I want to cancel?
Contact the airline and / or travel agent / tour operator / trip organizer for cancellation. Fill out the claim form available on our website and send it along with the required documentation no later than 7 working days of cancellation.

11 . When can or should I purchase the cancellation protection?
Before departure or the event starts, but no later than 24 hours before.

12 . What happens if I change my mind and do not want the cancellation protection?
Purchased protection can’t be refunded.

13 . How do I get in touch with you?
If you have questions or concerns, please email us at info@travelwaiver.com and we will reply within 24 hours.

14 . How much do I get back if something happens
Travelwaiver Standard and Gold protection packages have a maximum refund amount of $1000. If your purchase was higher, you will only get $1000 refunded less a $100 deductable.

  • AIRLINE BANKRUPTCY PROTECTION

    If you already are insured but want to have zero risk and no deductible, the Protection Zero pays you between what your insurance pays you and you paid for the trip. Receive 100% of your money back!.

  • MISSED CONNECTION PROTECTION

    When you take out this protection and miss a connection you simply book yourself onto the next flight that is available and you will get compensated. Even if you need to check into a hotel if there are no flights on the same day we will compensate you for this too.

  • GOLD CANCELLATION PROTECTION

    Protects your travel and allows you to cancel all or any portion of your order, for ANY reason, up and until 24 hours before your first travel date and receive full refund with absolutely NO questions asked. This gives you peace of mind when needing to cancel your trip prior to 24hours before your intended travel.

  • STANDARD CANCELLATION PROTECTION

    You are protected in the event of:
    An emergency sickness, injury or death of yourself, and/or a member of your immediate family.
    A disaster which renders your principal residences uninhabitable;
    Terrorism or civil disorder at the final ticketed destination
    Being subpoenaed to appear as a witness or being selected for jury duty.
    Job loss: involuntary loss of permanent employment.

  • ZERO DEDUCTION PROTECTION

    If you already are insured but want to have zero risk and no deductible, the Protection Zero pays you between what your insurance pays you and you paid for the trip. Receive 100% of your money back!.

  • TOUR OPERATOR INSOLVENCY PROTECTION

    Should your Tour Operator declare bankruptcy before or during your trip. With this protection you are safe. We pay back all moneys paid if this happens before your vacation started. if your Tour Company collapses during your trip we cover the cost so you can continue to enjoy your vacation and we bring you safe home again.